Customer Service

Durastill 42 Gallon per day systems currently require 2 to 6 months lead time and Models 30J and 46C systems 10 to 14 months lead time. Order now with NO MONEY DOWN to reserve your place in line. Just call us at 1-855-855-2500 and we will schedule your order. If you simply can’t wait that long for a Durastill system, the H2oMatic and Pure Water Brand Midi Classic and Mega Classics can be shipped IMMEDIATELY. (See left menu.)

Water Distillers Direct can offer the lowest prices in part because you place your order DIRECTLY with us via this website. Normally, we do not take verbal orders over the phone unless an Open Account is being requested or a Purchase Order is required, (or some other issue is preventing you from completing your order), in which case, please use the Contact Us form with your request. (Click Customer Service in the top menu and then "Contact Us".)

You can also call our customer service department at 855-855-2500 should you have any questions or issues about our products that you would like to discuss. (If we are not immediatly available to answer, please leave a brief message to return your call and we will do so as soon as possible.)