Customer Service

Due to supply chain disruptions and resulting factory backlog, please allow 4 to 5 months delivery for Durastill systems. (No one can deliver sooner.) On occasion we are able to ship sooner. The sooner you place your order the sooner you will receive your system as we ship first in, first out. We advise getting in line at your earliest opportunity. Thank you for your patience. NO DELAY FOR OTHER BRANDS. 

Water Distillers Direct can offer the lowest prices in part because you place your order DIRECTLY with us via this website. Normally, we do not take verbal orders over the phone unless an Open Account is being requested or a Purchase Order is required, (or some other issue is preventing you from completing your order), in which case, please use the Contact Us form with your request. (Click Customer Service in the top menu and then "Contact Us".)

You can also call our customer service department at 855-855-2500 should you have any questions or issues about our products that you would like to discuss. (If we are not immediatly available to answer, please leave a brief message to return your call and we will do so as soon as possible.)