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Our Newsletter

Customer Service

Due to the COVID-19 crisis, Durastill and some other brands are experiencing unprecedented demands resulting in factory backlogs. Please allow an additional 6 to 8 weeks for your system to be shipped. 

Water Distillers Direct can offer the lowest prices in part because you place your order DIRECTLY with us via this website. Normally, we do not take verbal orders over the phone unless an Open Account is being requested or a Purchase Order is required, (or some other issue is preventing you from completing your order), in which case, please use the Contact Us form with your request. (Click Customer Service in the top menu and then "Contact Us".)

You can also call our customer service department at 855-855-2500 should you have any questions or issues about our products that you would like to discuss. (If we are not immediatly available to answer, please leave a brief message to return your call and we will do so as soon as possible.)